Wool is a remarkable natural fibre. Naturally
breathable, resilient and resistant to odours, it needs surprisingly little
washing to stay fresh.

Everyday care

We recommend airing your wool textiles
regularly rather than washing them unnecessarily. A gentle brush can help
remove surface dust and keep the fabric looking its best.

Cleaning

For our tweed throws and woven fabrics, we
recommend professional dry cleaning unless the individual product's care label
states otherwise.

Spot cleaning may be suitable for minor marks,
but avoid rubbing or saturating the fabric, which can affect the texture and
finish.

Storage

Store your wool textiles clean and completely
dry, away from prolonged direct sunlight. For longer-term storage, keep them in
a breathable fabric bag and take suitable precautions against moths.

A natural material

Small variations in colour, texture and weave
are part of the character of natural wool. With a little care, your Lake
District Tweed can be enjoyed for many years.

UK delivery

We aim to dispatch orders within three working
days.

Delivery charges are calculated at checkout
and depend on the size, weight and destination of your order.

If an item is made to order or requires
additional preparation time, this will be stated on the product page.

International
delivery

We welcome international orders and ship to
selected destinations.

International delivery costs are calculated at
checkout. Delivery times vary depending on the destination and customs
procedures.

Orders delivered outside the UK may be subject
to local import duties, taxes and customs handling fees. Unless explicitly
stated otherwise at checkout, these charges are not included in our prices and
are the responsibility of the recipient.

Returns

We hope you will love your Lake District Tweed
purchase. However, if you change your mind, you can notify us within 14 days of
receiving your order that you wish to cancel.

You then have a further 14 days to return the
goods.

Please contact hello@lakedistricttweed.com
with your order number before sending anything back.

You may inspect your purchase as you would in
a shop. Please take reasonable care of returned goods. A deduction may apply if
handling beyond what is necessary to inspect them has reduced their value.

For change-of-mind returns, the customer is
responsible for the direct cost of return postage, provided this has been
disclosed before purchase.

We will refund the purchase price and
applicable standard outbound delivery charge in accordance with UK consumer
law. Refunds will be processed within 14 days of receiving the returned goods
or receiving appropriate evidence that they have been sent back, whichever is
earlier.

Fabric
purchased by the metre

Please check your measurements carefully
before ordering fabric.

If you are unsure about the colour or texture,
we recommend ordering a fabric sample before purchasing a larger quantity.

Standard fabric cut from a roll is not
necessarily exempt from statutory cancellation rights. Any exceptions for
genuinely bespoke or personalised orders will be explained before purchase.

Faulty or
incorrect items

If your order arrives damaged, faulty or
incorrect, please contact us with your order number and, where possible,
photographs of the issue.

We will arrange an appropriate remedy in
accordance with your statutory rights, including covering reasonable return
costs where required.

Contact

For delivery or returns enquiries, please
email hello@lakedistricttweed.com